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Troubleshooting

Aug 26 2026

Lost access to all users with administrator privileges

In this situation, contact the physical server administrator who has access to the database to execute the following script:

UPDATE public.users

SET password = 'AQAAAAEAACcQAAAAEGRwsCNpQG2FLxRMSb4NuTV9plKld/thbZFs8Dq0GCLDeUgt+4jxKdExJ2TOqtl7cw=='

WHERE username = :'username'

The user named username will be assigned the password admin. Replace username with your actual username.