# Troubleshooting

## Lost access to all users with administrator privileges

In this situation, contact the physical server administrator who has access to the database to execute the following script:

_UPDATE public\.users_

_SET password \= 'AQAAAAEAACcQAAAAEGRwsCNpQG2FLxRMSb4NuTV9plKld/thbZFs8Dq0GCLDeUgt\+4jxKdExJ2TOqtl7cw\=\='_

_WHERE username \= :'username'_

The user named `username` will be assigned the password **admin**\. Replace `username` with your actual username\.